Refund policy
Return and Exchange
I can replace an order without personalization after I receive it in its original condition. Or return the payment if the order is no longer relevant.
Personalized products can NOT be returned or exchanged. I can create a new order and send it again with shipping charges.
Request a cancellation within: 2 hours of purchase
If the order is fulfilled, but you refuse it before sending - я will refund the shipping amount.
Damage and Lost Parcel
Be sure to email me immediately and send a photo of the damaged product
Order with an error
If I made a mistake, I will correct it (I will create a new product and send it to you or refund the payment). If the error is your fault (information is incorrect), I will re-order and send it to you at your expense. Please check the information in the order
Questions about your order?
Please contact us if you have any problems with your order.
Returns and exchange details
1. IMPORTANT!
The order is executed within 3 working days. If it's a Wedding Set or it takes a lot of personalization, it will take a little longer. I do not work on weekends (Saturday and Sunday) and holidays (New Year, Christmas, etc.). Please consider this and the time of delivery. I can't to influence the speed and the time of delivery.
Carefully! According to the rules of PayPal, I do not have the right to change the address you provided when placing the order.
Standard delivery time:
- Europe - 10-14 days (max 20-22 days)
- U.S. - 10-14 days (max 18-20 days)
- Canada - 14-20 days
- South America - 15-25 days
- Asia - 14-28 days
- Africa - 14-28 days
- Australia - 14-28 days
- New Zealand - 14-28 days
* - Delivery time may change due to busy postal service.
Please consider the weekend and holidays, when the carrier may not work because of what the delivery will be delayed.
2. RETURN SHIPPING COSTS ARE POSSIBLE IF THE PRODUCT WERE NOT SENT
RETURN OF PERSONALISED PRODUCT (Inscription, engraving):
Before paying for the order, write to me to clarify whether I can do what you want.
STEP 1: Place your order and in comments to the order write wishes for personalization. AFTER THE PAYMENT I will send you photos of the product for approval and confirmation.
STEP 2: Before I sent the product, you get a photo of it. If something is wrong, I will correct it until you're satisfied.
STEP 3: If you are satisfied - goods will be sent.
Please be careful! All correspondence takes place only on the site etsy.com in Conversations. If within 48 hours you don't confirm and don't refuse the order, we will ship your order based on your comment to the order.
If the order is fulfilled, but you refuse it before sending - we will refund the shipping amount.
We will not refund money for the product, because it has an inscription or engraving, which makes it individual. This product the other buyer will not buy.
If the product are shipped, the shipping cost is not refundable.
If the product has an inscription or any changes - the cost of the product does not return.
If the product has an inscription or any changes and not sent, only the shipping cost is refunded.
3. QUESTIONS AND ANSWERS
3.1 I MADE THE ORDER, BUT I WANT TO CANCEL IT.
Cancellations can be made within 2 hours of order. Notify me of cancellation as soon as possible that I don't start work. If the order with personalization, read item 2.
If the order is sent, please read step 3.2 in these rules.
If the goods were not sent I return 85% of the price of the whole order (15% is the commission).
3.2 I RECEIVED THE ORDER, BUT IT DOESN'T SUIT ME.
Please consider your preferences and my options before making an order. Write to me & ask me about the presence of colors and the ability to change an element. During the work, I will send you a photo of the product until it satisfies you completely. If you liked everything on the photo, and when you received the goods, you realized that it does not suit you the return is possible provided if the goods are intact and have no signs of exploitation, packed in the original packaging.
If you want to replace the received order - I will pay for the delivery.
After I receive the product, I will refund your money. If the product is not personalized, then 85% (15% is the commission) price of the whole order (without the cost of delivery) is returned.
3.3 THE PRODUCT WAS DAMAGED IN TRANSIT.
I package the product very well, not only the package is used, but also two boxes to preserve the integrity of the product. Earlier complaints were not received, but if suddenly your order was damaged, please send me a photo of the goods and packaging within 1 day after receiving (in the other case, you cannot prove that you are not involved in damage to the order).
After that, we will decide together how to proceed:
- You return the spoiled product to me, I send a replacement for free
or
- You return to me the spoiled product, and I return 85% of the price of the product (15% is the commission) without the cost of delivery.
3.4 I HAVE NOT RECEIVED THE ORDER
Please consider the time of delivery and the date of your wedding. If your wedding is less than a month, when ordering from us you risk not receiving the order on time. I try to fulfill orders as quickly as possible and immediately send them (maximum three days, read item 1), but I can’t influence the work of the carrier.
If within 60 days you did not receive the order, I return 85% of the price of the product (15% is the commission) without the cost of delivery. But I need time to find out why this happened and where your order is located.
The order is executed within 3 working days. If it's a Wedding Set or it takes a lot of personalization, it will take a little longer. I do not work on weekends (Saturday and Sunday) and holidays (New Year, Christmas, etc.). Please consider this and the time of delivery. I can't to influence the speed and the time of delivery.
Carefully! According to the rules of PayPal, I do not have the right to change the address you provided when placing the order.
Standard delivery time:
- Europe - 10-14 days (max 20-22 days)
- U.S. - 10-14 days (max 18-20 days)
- Canada - 14-20 days
- South America - 15-25 days
- Asia - 14-28 days
- Africa - 14-28 days
- Australia - 14-28 days
- New Zealand - 14-28 days
* - Delivery time may change due to busy postal service.
Please consider the weekend and holidays, when the carrier may not work because of what the delivery will be delayed.
2. RETURN SHIPPING COSTS ARE POSSIBLE IF THE PRODUCT WERE NOT SENT
RETURN OF PERSONALISED PRODUCT (Inscription, engraving):
Before paying for the order, write to me to clarify whether I can do what you want.
STEP 1: Place your order and in comments to the order write wishes for personalization. AFTER THE PAYMENT I will send you photos of the product for approval and confirmation.
STEP 2: Before I sent the product, you get a photo of it. If something is wrong, I will correct it until you're satisfied.
STEP 3: If you are satisfied - goods will be sent.
Please be careful! All correspondence takes place only on the site etsy.com in Conversations. If within 48 hours you don't confirm and don't refuse the order, we will ship your order based on your comment to the order.
If the order is fulfilled, but you refuse it before sending - we will refund the shipping amount.
We will not refund money for the product, because it has an inscription or engraving, which makes it individual. This product the other buyer will not buy.
If the product are shipped, the shipping cost is not refundable.
If the product has an inscription or any changes - the cost of the product does not return.
If the product has an inscription or any changes and not sent, only the shipping cost is refunded.
3. QUESTIONS AND ANSWERS
3.1 I MADE THE ORDER, BUT I WANT TO CANCEL IT.
Cancellations can be made within 2 hours of order. Notify me of cancellation as soon as possible that I don't start work. If the order with personalization, read item 2.
If the order is sent, please read step 3.2 in these rules.
If the goods were not sent I return 85% of the price of the whole order (15% is the commission).
3.2 I RECEIVED THE ORDER, BUT IT DOESN'T SUIT ME.
Please consider your preferences and my options before making an order. Write to me & ask me about the presence of colors and the ability to change an element. During the work, I will send you a photo of the product until it satisfies you completely. If you liked everything on the photo, and when you received the goods, you realized that it does not suit you the return is possible provided if the goods are intact and have no signs of exploitation, packed in the original packaging.
If you want to replace the received order - I will pay for the delivery.
After I receive the product, I will refund your money. If the product is not personalized, then 85% (15% is the commission) price of the whole order (without the cost of delivery) is returned.
3.3 THE PRODUCT WAS DAMAGED IN TRANSIT.
I package the product very well, not only the package is used, but also two boxes to preserve the integrity of the product. Earlier complaints were not received, but if suddenly your order was damaged, please send me a photo of the goods and packaging within 1 day after receiving (in the other case, you cannot prove that you are not involved in damage to the order).
After that, we will decide together how to proceed:
- You return the spoiled product to me, I send a replacement for free
or
- You return to me the spoiled product, and I return 85% of the price of the product (15% is the commission) without the cost of delivery.
3.4 I HAVE NOT RECEIVED THE ORDER
Please consider the time of delivery and the date of your wedding. If your wedding is less than a month, when ordering from us you risk not receiving the order on time. I try to fulfill orders as quickly as possible and immediately send them (maximum three days, read item 1), but I can’t influence the work of the carrier.
If within 60 days you did not receive the order, I return 85% of the price of the product (15% is the commission) without the cost of delivery. But I need time to find out why this happened and where your order is located.